FAQS

Yes, cabin upgrades are often available depending on inventory. You can request an upgrade through CaptainSupport@WhetTravel.com.

You can choose and select your stateroom online during the booking process. If you and your friends are booking together it should be easy to select and choose cabins near each other.

Requests to be located next to your friends should be made at the time of booking. We will do everything we can to get you as close to your friends as possible, however, the earlier you book, the easier it is to accommodate these requests.

Special requests are not guaranteed.

Please call Captain Support Specialists at 877-438-9438, or email CaptainSupport@WhetTravel.com for assistance.

Name changes are allowed as long as one original guest stays in the room.

The Lead Guest is not allowed to change their name within the reservation. At least one “original” and/or lead guest name must remain on the reservation.

If all original guests cancel, this is considered a full cancellation without refund, and name changes will not be allowed. An original name is one that has been added to your reservation at the time of your initial deposit or payment.

PASSPORT & LEGAL DOCUMENTATION

Shattered Shores, Margaritaville at Sea Cruise Line, and Whet Travel LLC strongly recommend that all of our guests travel with a passport (valid for at least six months beyond the completion of travel). Having a valid passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation, or to fly back to the U.S. should you need to disembark the ship mid-cruise for any reason. APPLY FOR YOUR PASSPORT TODAY! The Western Hemisphere Travel Initiative (WHTI) stipulates the following information with regards to closed-loop cruises, which are sailings that originate and terminate in the same U.S. Port.

Please note that this information could change at any time without notice.U.S.

Citizens (including children) taking closed-loop cruises will be able to enter or depart the country with either a valid U.S. Passport - or - Proof of citizenship, such as an original or certified copy of his or her birth certificate (or a Consular report of Birth Abroad, or a Certificate of Naturalization), along with government issued photo identification, such as a State issued driver’s license.

Other acceptable forms of identification include: U.S. Passport Cards· Enhanced Driver's Licenses· Trusted Traveler Cards (NEXUS, SENTRI, or FAST)· Military Identification Cards (for members of the U.S. armed forces on official orders)· U.S. Merchant Mariner Document (for U.S. citizens on official maritime business)·Please note: Baptismal papers and hospital certificates of birth are not acceptable.

Voter registration cards or Social Security cards are not considered proof of citizenship.

For more information, a complete list of WHTI-compliant documents or to obtain a passport application, visit https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative or Travel.State.Gov U.S.

Alien Residents need a valid Alien Resident Card. Non-U.S. Citizens: You will need a valid passport and, in some cases, a visa.

If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or “Green Card”) and any other documentation the countries on your itinerary require due to your alien status.

If you are not a U.S. Citizen, please contact U.S.

Immigrations at 1-800-375-5283 to be sure your identification will be satisfactory for both entry into the U.S., and for the cruise.

Citizens from the Visa Waiver Program countries will require a machine-readable passport valid for the duration of their voyage.
For more information or to obtain a passport application, visit www.travel.state.gov.

All guests must present the required documentation at embarkation.

Guests without the required documentation will be denied boarding and no refund will be issued.

Please understand that Margaritaville at Sea will strictly enforce this requirement to be in compliance with this important U.S. Government mandate.

REAL ID ACT: Starting in 2018, travelers from several states may not be able to use their driver’s licenses as ID to board domestic flights. Therefore, Whet Travel strongly recommends that those travelers carry a passport and use it at TSA security checkpoints.To check your state's status, and for more information, check here:
https://www.tsa.gov/sites/default/files/resources/realid_factsheet.pdf

Whet Travel, Shattered Shores, and the other Released Parties (as herein defined) assume no responsibility for advising you of immigration requirements.

Non-U.S. citizens, including resident aliens, must contact the appropriate consulates, embassies and/or immigration office(s) to inquire about necessary documentation for the Cruise’s ports of call.Your name, as listed on your travel documents, must exactly match your name as listed on your Cruise documents.

It is YOUR responsibility to make sure you have the proper documents to board the ship.

Whet Travel and Shattered Shores are not responsible for denied boarding due to insufficient documents.

Yes! Shattered Shores is non-refundable, regardless of the reason for cancellation. We highly recommend the purchase of Travel Guard Travel Insurance to protect you against financial loss due non-refundable costs and fees due to unexpected cancellations and travel emergencies.

For your convenience, you will be presented with your Travel Insurance options after you’ve booked your cabin.

Travel insurance also protects you against emergencies during travel, such as trip interruption, trip delay, missed/canceled flights, lost or stolen baggage/personal items, illness/injury and much more.

For a complete list of covered reasons, please contact Travel Guard directly at 1-866-375-2546.We also offer an optional Cancel for Any Reason policy that must be purchased within 14 days of your initial payment or deposit.

If you have to cancel for a non-covered reason, the Cancel for Any Reason option will reimburse you 50% of your non-refundable costs; covered reasons will receive a 100% refund.
Travel Guard will determine the amount of your refund based on the documentation you provide to them.

In the event of cancellation, you must first contact Whet Travel in writing by sending an email to CaptainSupport@WhetTravel.com. Then, you must contact Travel Guard directly to submit a claim and request a refund.To review our policy benefits, please click here: Travel Guard Travel Insurance.

‍For questions and to purchase travel insurance, please call Whet Travel at 877-GET-WHET (438-9438) or email CaptainSupport@WhetTravel.com

Yes. Wi Fi packages are available for purchase onboard. Package options vary by speed and usage.

Drink prices vary, but cocktails, beers, and premium beverages are similar to most major cruise lines. Many guests choose to purchase one of the various unlimited beverage packages options.

Yes! Margaritavilla at Sea makes every effort to support a wide range of dietary requirements for Shattered Shores guests. They ask that Guests with special medical diets and/or food allergies contact the Access Desk to discuss special diets and your specific allergies prior to the cruise. Because the vessels are supplied in the U.S. and internationally, it may be easier to meet your specific food allergy requirements in some countries, but very difficult in others. Special dietary requests should be submitted at least 45 days prior to sailing.

They can accommodate needs such as no sugar, low-sodium diets, and more.

To ensure availability, please submit your request at least 45 days before sailing through their Accommodations Questionnaire.

If a request is made within 45 days of sailing Margaritaville will do their best to accommodate based on onboard availability.

For more information, please visit the Margaritaville at Sea website.

If you need medical care during Shattered Shores, whether at the ship’s medical center or at a medical facility in a foreign port, any related expenses are typically your responsibility. Most standard health insurance plans do not cover medical treatment outside your home country, so it’s important to verify your coverage before traveling.
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To help protect yourself against unexpected medical costs, we strongly recommend purchasing travel insurance. Shattered Shores partners with Travel Guard, which offers coverage options for emergency medical treatment, evacuation, and more. For your convenience, you will be presented with your Travel Insurance options after you’ve booked your cabin.
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For questions, or full coverage details, you can contact Travel Guard at 1-866-375-2546.

Whet Travel and Shattered Shores are committed to accessibility. If you have special needs related to booking or your cruise experience, you can email CaptainSupport@WhetTravel.com or call their support line (877-438-9438).

Also, please fill out Margaritaville at Sea’s Accommodations Questionnaire at least 45 days before sailing. Their Access Desk Coordinators will contact you prior to your cruise to assist you with any special requirements you may have during your cruise, determine whether they can meet your needs and expectations, and alert the team at the port and on the vessel so that when you arrive at the port and embark the vessel, any special arrangements will be ready for you. 

See more information about Accessible Cruising on Margaritaville at Sea’s website.

Community participation is encouraged. If you are interested in performing, DJing, or hosting an activity, check the official website for application opportunities closer to sailing.

Yes. Referral and ambassador opportunities are available and can provide credit toward your booking. Click Here to sign up as an Ambassador.

Boarding passes and check-in details are usually sent by the cruise line or become available in their app a few weeks before sailing.

Guests typically choose an embarkation window during online check-in. Aim to arrive within your assigned time for the fastest boarding.

Expect multiple days of live performances, curated programming, artist interactions, wild and outrageous themes, and shared community moments. From established favorites to emerging voices, Shattered Shores brings together artists across alternative, pop-punk, indie, metal, emo, and beyond.

The experience is immersive and high energy. Guests are encouraged to participate fully and express themselves authentically.

There is no required dress code. Creative self expression is welcomed. Shattered Shores will host eight outrageous and wild themes total, one each day and one each night. Participation is encouraged but not required!

Shattered Shores brings together artists across alternative, pop-punk, indie, metal, emo, and beyond, spanning live performances, DJ sets, and curated collaborations.